Conflict Resolution By: Michelle Nasser, President Michelle Nasser Group Intl
Conflict resolution is an important skill for everyone – especially leaders.
It is imperative to recognize that how you choose to handle a difficult situation can:
a) set you up for bigger gains later on or
b) result in bigger losses later on
How do we resolve conflicts?
Emotion regulation plays a key role in your successful resolve. We often make rash decisions when we are angry.
Take a deep breath. Remain calm. If possible, schedule time to respond later, so you can think rationally.
Understanding your opponent’s point of view allows you to negotiate in a meaningful way which can help you to create positive relationships or strengthen existing ones. Try to solve the conflict together and you will gain respect.
Say things like, “I appreciate your position. You want to be at this point because it meets your needs. Here’s where I’m at. How can we get closer to this?”
Another approach is to use the win-win outcome, but the reality is sometimes someone has to lose. Make sure it’s not you. How do you do this?
Determine what a loss means to you. What is the real issue? Place a value on it (how big or small is this issue and what are the implications). Temporary loss may result in future gains - so be strategic.
In order to put things into perspective, I always think of the most dramatic worst-case scenario – which only happened once! So, don’t worry. Chances are it won’t happen.
Conflict can make us feel uncomfortable, but we should not avoid an issue simply to remain comfortable.